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CONTACTING CUSTOMER SUPPORT
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We offer customer support via our Support Portal and Email only. Because specific
customer account information is identifiable and helps speed up resolution, we give
higher priority to support tickets generated from the Support Portal.
SunHost Support Portal
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| For support issues please log a support ticket at |
sunhost.com.au/support |
If you cannot use the Support Portal for any reason, you can email
us directly at:
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Technical Support
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support@sunhost.com.au
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If you believe that sunhost.com.au did not respond to an inquiry, please also check
in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters
will filter out legitimate email messages.
Please add sunhost.com.au to your email whitelist.
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HELP ON PROGRAMMING ISSUES
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While we want to help our customers as much as we can, we do not offer free individual
website programming, website design, or consulting services and we must prioritize
our technical support on system issues that affect all our customers.
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WEBMAIL
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To Access Web Mail
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webmail.YourHostedDomainName.com
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To log into the webmail system, for the NAME field, please type in the entire email
address (e.g., brian@sunhost.com.au), instead of just the username (e.g., brian).
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DNS INFORMATION
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NAME SERVER 1
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ns3.blankserver.com
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NAME SERVER 2
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ns4.blankserver.com
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